Help

Frequently asked questions

Short answers to the things people ask most before their first swap.

Do I need to sign up to swap crypto?

No. SwapCrypto supports instant crypto swaps without registration. Guest mode is fully supported. Track your order using the Order ID.

What is the fee to swap crypto?

We charge a fixed 0.3% commission on every crypto swap. It is shown clearly before you confirm. No hidden network surcharges or spreads.

How fast can I swap crypto?

Most swaps complete within 5–30 minutes after your payment is confirmed on-chain via OxaPay.

Is swapping crypto on SwapCrypto safe?

Yes. We never hold your funds longer than necessary. Every outgoing transfer is manually verified by our team for security.

Which networks are supported for crypto swaps?

ERC-20, TRC-20, BEP-20, Solana and native chains for BTC, ETH, USDT, SOL and more. The widget validates your address against the chosen network.

Can I cancel a crypto swap order?

You can cancel before payment. After payment is confirmed, orders cannot be cancelled.

What if I send the wrong amount when swapping crypto?

Please send the exact amount shown. Underpayments may be refunded minus fees. Contact support with your order ID.

Do you offer refunds for crypto swaps?

Refunds are available only in exceptional cases and are handled manually by our team.

Still have questions? Visit our help center.