Refund Policy

1. Non-Custodial Nature

SwapCrypto is a non-custodial platform. You retain full control of your private keys and funds at all times. We do not hold, store, or have access to your cryptocurrency. Transactions are executed directly between your wallet and the blockchain.

2. Transaction Finality

Cryptocurrency transactions are irreversible once confirmed on the blockchain. This means:

• Once a transaction is sent to the blockchain, it cannot be undone
• We cannot reverse, cancel, or recall transactions
• You are responsible for verifying all transaction details before confirming
• Blockchain network confirmation times vary and are beyond our control

3. User Responsibility

By using SwapCrypto, you acknowledge that:

• You are responsible for providing correct wallet addresses
• You verify the recipient address matches the intended network
• You understand the fees and rates before confirming a swap
• You are responsible for keeping your private keys secure
• You comply with all applicable laws in your jurisdiction

4. Circumstances Where Refunds Cannot Be Issued

Due to the nature of blockchain transactions, refunds cannot be issued for:

• Transactions sent to incorrect addresses
• Funds sent to wrong networks
• User error or mistakes during the swap process
• Changed mind after transaction confirmation
• Network delays or congestion
• Price fluctuations during transaction confirmation
• Typos in wallet addresses

5. Service Fees

SwapCrypto charges a 2% service fee on all transactions. This fee:

• Is clearly displayed before you confirm the transaction
• Cannot be refunded after the transaction is confirmed
• Is non-negotiable and applies to all users

6. Failed Transactions

In rare cases where a transaction fails:

• Funds are returned to your source wallet by the blockchain
• Network fees may apply and are non-refundable
• Failed transactions typically return within 24 hours
• We are not responsible for blockchain-level failures

7. Service Disruptions

While we strive to maintain 99% uptime, SwapCrypto may experience temporary disruptions. In such cases:

• We are not liable for losses during outages
• Pending transactions will resume when service is restored
• We will notify users of major disruptions via our website

8. Refund Eligibility

Refunds may only be issued in the following circumstances:

• Technical error on SwapCrypto's platform (verified by our team)
• Service fee charged twice for the same transaction
• Documented system malfunction affecting the transaction

9. How to Request a Refund

If you believe you are eligible for a refund:

1. Contact us at support@swapcrypto.us with detailed information
2. Provide transaction hash(es) and timestamps
3. Include screenshots or documentation of the issue
4. Clearly explain why you believe a refund should be issued

Our support team will review your request within 5-7 business days. Refunds, if approved, will be issued to your original payment source within 10-15 business days.

10. Dispute Resolution

For disputes regarding transactions or refunds, please contact our support team at support@swapcrypto.us. We will work to resolve your issue fairly and transparently.

11. Limitations of Liability

SwapCrypto is provided on an "as-is" basis. We are not liable for any losses, damages, or claims arising from:

• User error or mistakes
• Blockchain network issues
• Third-party service failures
• Unauthorized access to user accounts
• Market volatility or price changes

12. Contact Information

For refund requests or inquiries: